Error ‘Windows – No Disk’ (0xc0000013) when running TomTom HOME 2.x on Windows Vista.
The error message ‘Exception Processing Message 0xc0000013 …’ while running TomTom HOME 2.x on Windows Vista can have different causes. See below a list of reasons and how to solve them.
- A conflict with AVG virus scanner
To resolve this issue, uninstall AVG virus scanner and then reinstall the latest version ( www.grisoft.com ).
- A driver conflict on some HP computers
To resolve this issue, update your version of Windows Vista with the latest drivers ( www.hp.com ).
- A problem with Vista drive letter assignments
The drive letter may already be in use or Windows may have failed to assign a drive letter. To resolve this issue, use Disk Management to assign a different drive letter to your TomTom device.- On your computer, click Start
and then type diskmgmt.msc in the search field.
- Select diskmgmt from the
programs.
Disk Management lists the available drives (volumes). Your TomTom device is listed as a removable disk. If more removable disks are listed, compare the capacity (e.g. approx. 1.91 GB for a GO 720) and file system (FAQ 32). - Right-click the removable disk and select
Change Drive Letter and Paths.
- If a drive letter is assigned, click
Change. If no drive letter is assigned, add
one.
Important: Avoid using letters A to D! We suggest that you choose T.
TomTom HOME should automatically detect the new drive letter.
- On your computer, click Start
